FAQ
Frequently asked questions
Answers for trial, billing, outreach safety, Google OAuth, AI usage, privacy, and support. These answers align with the current pricing, support, privacy, and terms pages.
Trial and billing
- How does the trial work?
- The trial is a card-required 14-day Starter trial. It renews at $499/mo unless canceled before the trial ends.
- What happens if I cancel?
- Cancel through the Stripe Customer Portal before renewal to stop the paid subscription. Access, billing records, and compliance records remain subject to the retention settings.
- Can I upgrade during the trial?
- Yes. Upgrading immediately ends the Starter trial and starts the selected paid plan.
- Why is a card required?
- The card confirms billing readiness, enables automatic renewal, and supports abuse-prevention controls for repeat trial attempts.
- What about blocked repeat trials?
- Repeat trial attempts may be silently denied under the product-led trial abuse-prevention rules described in the Terms and Privacy Policy.
Operations and safety
- Does outreach start immediately?
- No. Website analysis, asset readiness, prospect qualification, mailbox readiness, dry-run review, suppressions, and outreach approval come first.
- How are mailboxes handled?
- Outreach uses separate SMTP/IMAP mailboxes configured in the admin area. Mailgun product email is not used for outreach.
- How does Google OAuth work?
- Connect only authorized Google Analytics and Search Console properties. Google data is used for impact snapshots and is documented in the Google OAuth docs.
- How is AI used?
- AI assists analysis, drafting, Reactive PR matching, and visibility checks. Prompts and responses are traced for operational review and should avoid unnecessary personal data.
Privacy and support
Use Privacy Policy, Terms, Support, Pricing, privacy request, or contact depending on the issue.